Frequently Asked Questions

Please check my policies, terms and conditions for more details.

Appointments can be rescheduled for no fee or cancelled for a refund (minus any payment processing fees) up to 36 hours before the session. If you need to cancel or reschedule within the 36-hour window, please contact me and understand that your payment may not be refunded for cancelling or a rescheduling processing fee may apply. Refunds for any reason will be for the service amount minus any and all payment processing fees. 

If you do not show up for your appointment and you have not contacted me beforehand to reschedule per the policies above, please understand that a refund will not be given or a reschedule fee may apply. 

Yes!

Returning clients get a 15% discount. Please contact me if you have lost the code.

Referred clients or returning clients who have referred clients to my services get a 20% discount. Please contact me if you have lost the code.

I also offer special sales from time to time. Please subscribe to my newsletter or check out my social media for news or events.

Gift certificates are available during specific holiday seasons. Please make sure that the person you are gifting the certificate to is interested and open to readings or energy healing.

Contact me and we will work together to find a time for you! I am happy to accommodate global time zones

The audio recording is for the protection of both parties. You do not have to consent to the recording of your session; however, you waive your rights to dispute any claims. Please read my policies, terms and conditions for further information regarding recording, disputes, and privacy. 

For animal communication, the person must have the desire and clear intention to communicate with their animal(s) in order for the messages to flow smoothly in a session. Similarly, for an energy session, the person or the animal guardian must agree to the healing in order for energy to flow. Unless you know that the other party is interested in having an animal communication session or energy healing, please understand and do not make decisions for other people. 

Soul Level Animal Communication is Danielle MacKinnon’s method for communicating with animals. At the physical level, we learn about the animals’ daily lives. At the soul level, we learn the lessons our animals are teaching us through their actions and behaviors. 

Regular animal communication offers you the opportunity to have a back-and-forth conversation, with me being the bridge of the communication.  However, I will not go into the soul level to find out what soul lesson your animal is working with you on. 

Please make sure you are in a quiet space for the session, come with an open heart and have the ability to take notes.

No, the animal(s) does not have to be present for the reading.

No, a photo of your animal is not necessary.

In your session, your animal will be sharing about your unique relationship and the lesson that you are working on together. The messages from your animal are intended solely for you. If you feel uncomfortable at any moment during the session when another person is present with you, the messages may not come through as smoothly. As such, it is recommended that you are the only human attending unless prior arrangements have been made and approved. Please contact me when you have doubts.

Yes, I can work with animals whether they are alive or in spirit. However, if your animal has recently crossed, please allow yourself at least 5-7 days to process the initial grief and give you both time to adjust before connecting. 

I do not handle lost pets on a regular basis. If your pet is missing, please contact me so I can refer you to a colleague.